Silver Level Remote Tuning Support
Silver Level Remote Tuning is a good choice for the majority of our customers. It is perfect for the customer who wants a top performing tune for their current modifications but does not intend on doing updates with many trips to the track. Updates are not included when doing new modifications to your vehicle but can be purchased a la carte. Email technical support is included. $550
Gold Level Remote Tuning Support
Gold Level Remote Tuning is a good choice if you plan to make some changes to your vehicle, as many updates are included. Gold Level also adds telephone technical support during normal business hours and two free Remote Trackside Support Sessions. This package is perfect for the person who enjoys fine tuning their car with different parts over time and fine tuning it at the track. With the Remote Trackside Support Sessions included, it allows you to squeeze that extra ET out of the car in a short amount of time. $750
Platinum Level Remote Tuning Support
Platinum Level Remote Tuning is the perfect choice for the most competitive people out there who are constantly changing things up in search of even the slightest improvement in ET or an extra few MPH at a speed event. Platinum Level Support includes extended phone support 7 days a week from 9am to 9pm Eastern Time. It also includes 7 Remote Trackside Support Sessions. Not only can the Remote Trackside Support Sessions be used to dial in the car initially, they can also be used for a specific event like a drag race or half mile event. Even the most dialed in car needs to be fine tuned for any particular surface. If this is the level of support you are after, then Platinum Level is for you. $1200
How Does Remote Tuning with Street Logs Work?
Typical Remote Tune with Street Logs Process:
- Place your order via our website.
- A Base Tune is emailed to you with instructions on how to load and datalog.
- Load the tune, get the datalogging set up and do the first set of requested logs (Idle and Rev).
- Reply to the email in which we sent the tune. Provide any useful feedback (ran smooth, breaking up, etc) and attach the logs.
- We will review the logs, make a revision if necessary and reply with further instructions. Typically a Drive Log would be next.
- Perform Drive Log. Be sure to drive the car as normally as possible while noting anything that feels out of the ordinary. Reply to the original email with the log and any useful comments.
- We will review the log, make a revision if necessary and reply with further instructions. Typically a WOT Log would be next.
- Perform the WOT log according to the instructions. It is important to note at this stage to only do one WOT pull and send us the log. Multiple WOT pulls are not advised until we review the log.
- We will review the log and reply with an update if needed and further instructions. This process is repeated until the fine tuning is complete.
How Does Remote Tuning a Dyno Work?
Typical Remote Tune with a Dyno Process:
- Place your order via our website, or contact one of our Dyno Dealers and buy directly from them.
- Before the car hits the dyno, it is best to do an Idle and Rev log to be sure the car is assembled correctly and ready for the dyno. It is preferred that this is done before you make your dyno appointment, but that is not always possible.
- Contact the dyno shop and find 2 to 3 dates they are available that work for you. Give us a call or send us an email to make sure we are available. We will pick one of the dates you have selected, and we will book the appointment.
- Once you arrive at the dyno, email us so we can be prepared when you are ready to start. Get the car strapped down and do the first set of logs per our instructions.
- Email the log(s) to your support ticket. We will review the logs and reply back with an update if needed and further instructions.
- Install the update and do the next dyno pull. Email us the log.
- This process repeats until the car is fully tuned at WOT.
- The car needs to be driven on the street for some street driving logs. This can be done by the dyno operator or the customer depending on preference.
- After the street logs are reviewed and any outstanding issues are corrected, the tune is complete.